Crownstone Enterprises LLC is committed to providing professional business technology and operational solutions. This Cancellation & Refund Policy explains the conditions under which clients may cancel services or request a refund.
1. Service Cancellations
Clients may request cancellation of a service by contacting Crownstone Enterprises. Cancellation requests should include sufficient information to identify the client, project, service, or transaction.
If work has not yet started, the client may be eligible for a full or partial refund, subject to any administrative costs, third-party expenses, or other non-refundable charges already incurred.
Once work has commenced, refund eligibility will depend on the amount of work completed and costs incurred before the cancellation request.
2. Refund Eligibility
Refunds may be considered when:
- A cancellation request is received before substantial work has begun.
- Crownstone Enterprises is unable to provide the purchased service.
- A duplicate or incorrect payment has been processed.
- A refund is required under applicable law.
- A refund has otherwise been agreed to in writing.
Approved refunds may be reduced by the value of work already completed, services already delivered, third-party expenses, transaction costs where legally permissible, or other non-recoverable costs associated with the engagement.
3. Non-Refundable Services
Payments may be non-refundable where services have already been completed or substantially performed.
Customized work, consulting time already provided, completed implementations, delivered digital products, third-party purchases, licensing expenses, and other costs specifically incurred for a client’s project may also be non-refundable.
Any specific refund conditions stated in a proposal, invoice, statement of work, or service agreement will apply to that engagement.
4. Subscription Services
Where Crownstone Enterprises provides recurring or subscription-based services, clients may request cancellation according to the terms associated with the applicable service.
Cancellation prevents future renewals where applicable but does not automatically create a refund for services already provided or for an active billing period that has already begun, except where required by law or otherwise agreed in writing.
5. Project Changes and Delays
Refunds will generally not be issued for delays resulting from circumstances outside Crownstone Enterprises’ reasonable control, including delayed client approvals, incomplete information, unavailable credentials, third-party platform issues, or changes requested by the client.
Major changes to the original project scope may require revised pricing and delivery timelines.
6. Refund Requests
Refund requests should clearly identify the applicable service or transaction and explain the reason for the request.
Crownstone Enterprises will review eligible requests based on the applicable agreement, work already performed, expenses incurred, and circumstances surrounding the request.
Approval of one refund does not establish an obligation to approve future refund requests.
7. Refund Processing
Approved refunds will generally be returned through the original payment method where reasonably possible. Processing times may vary depending on the payment processor, financial institution, payment method, and banking network.
Crownstone Enterprises is not responsible for processing delays caused by banks, card networks, payment processors, or other financial institutions after an approved refund has been submitted.
8. Chargebacks and Payment Disputes
Clients should contact Crownstone Enterprises regarding billing concerns before initiating a payment dispute or chargeback so that the matter can be reviewed against the applicable service records and agreement.
Fraudulent or abusive payment disputes may result in suspension or termination of services where permitted by law.
9. Contact Us
For cancellation, billing, or refund requests, contact:
Crownstone Enterprises LLC
Website: crownstoneenterprises.com